Frequently Asked Questions
Everything you need to know about your endota spa experience and orders.
What is the status of my online order?
Once your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, endota spa ships to addresses within Australia and New Zealand. We are working on expanding our delivery options to more international locations in the future.
What is your return policy for skincare products?
We offer a 30-day return policy for products that are unused, unopened, and in their original packaging. For hygiene reasons, we cannot accept returns on opened skincare or wellness items unless they are faulty.
Are endota spa products tested on animals?
No, we are proudly cruelty-free. We do not test our finished products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
Can I use endota spa gift cards online?
Yes, endota spa digital and physical gift cards can be used to purchase products on our website. Simply enter the gift card number and PIN during the checkout process.
Are your products safe to use during pregnancy?
Many of our products are safe for use during pregnancy; however, we recommend consulting with your healthcare professional and reviewing the full ingredient list provided on each product page.